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How do we track leads that come in by phone?

Use call tracking numbers that swap dynamically by traffic source, and log the outcome of each call in your CRM. Without this, phone enquiries appear as unattributed, which systematically under-credits whichever channels drive calls.

Use call tracking numbers that swap dynamically by traffic source, and log the outcome of each call in your CRM. Without this, phone enquiries appear as unattributed, which systematically under-credits whichever channels drive calls.

Keep the number format and NAP consistent everywhere for local search.

Record call outcome, not just call volume — a tracked call that went nowhere is not a lead.

For low volume, simply asking 'how did you find us' and logging it works well enough.

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